Terms and Conditions

Overview

Vici Bakes is my trading name, as a sole trader. All cakes, cupcakes and other baked goods are made-to-order and often custom-made to your preference. As a small business owner, I would be delighted to receive reviews from customers either directly, on Instagram or on Google Maps. If you love your order, please tell your friends, family, colleagues, neighbours, taxi drivers, and anyone else you know, as I love to receive referrals.

The Legal Bit

I am fully insured and registered with Glasgow City Council as a food business. I follow food safety guidelines set out by the Royal Environmental Health Institute of Scotland as per my Food Safety Level 2 qualification.

Online Presence

I run an Instagram account @vicibakes, a Facebook page, a business pin on Google Maps and vicibakes.co.uk. I am listed on Hitched, Yell, WhatsOnGlasgow and The Gay Wedding Guide. I have personal accounts using the handle @vicidoesstuff and my adorable border collie occasionally posts things via @albadoesstuff. Any other social media platform or other representation not listed is not me. Any online business correspondence with me will be via Instagram, WhatsApp or email.

Ordering

Orders can be made on my website, by direct message on Instagram or in-person. All orders are requests until confirmed by me, and can be secured with a non-refundable deposit. This is to ensure that I can fulfil your request within the appropriate time limitations and to the best standard. Please give as much notice as possible when making an order request. For cupcakes featured on the classic menu, give no less than 48 hours notice. For cakes featured on the classic menu, give no less than 72 hours notice. Bespoke and custom requests may require a no-obligation consultation, which can be by phone, video call or in person, so more notice would be appreciated.

I will always endeavour to fulfil as many requests as possible, within my means and talents.

Payment and Deposits

Payment can be made online, bank transfer or by contactless in-person. Receipts cannot be produced for cash payment. Tips are always gratefully received, but totally optional. To secure your order, you may be asked to pay a deposit. This is non-refundable and ensures that the time and money I invest in preparing your order, buying stock and designing custom elements is protected. Full payment will be required before orders are received.

Delivery and Collection

Some orders must be delivered, which will be discussed when you get in touch. For the majority of orders, you may choose to collect your order at an agreed time. Delivery within Glasgow* is free and available for a small additional fee outwith the area.

If you miss your agreed collection or delivery time, you may be able to arrange another time. If you miss your second time, your order may be discarded, depending on the nature of the ingredients and the freshness of the product.

*within 20 minutes drive of G21.

Refunds

I do not offer refunds. Each product is freshly made-to-order and cannot be resold. In the unlikely event that you are not satisfied with your order, please contact hello@vicibakes.co.uk as soon as possible.

Exchanges

In the event that the ingredients for your order cannot be sourced, I may offer an alternative flavour or style. You will be contacted to confirm the suitability and will not be liable to pay any additional fees for alterations.

Allergens

Please be aware that your order will be created in a kitchen that handles nuts, dairy and other allergens. Allergens will always be highlighted on the order packaging and order note. It is important that any consumers of Vici Bakes products are aware of the potential of allergens and do not consume any products if they feel there is a risk of triggering an allergy. Once the order has been picked up or delivered, I cannot be held responsible for any reaction from allergy sufferers.

Vici Bakes products are created in a kitchen that handles nuts, dairy and other allergens.

Need help?

Contact Vici at hello@vicibakes.co.uk